Please contact our Charged Help Representative if you have any further questions. We are dedicated to providing you with an exceedingly pleasurable membership and outstanding customer service. You satisfaction is our top priority and our Charged Help Center prides itself on quick responses and a pleasant experience concerning all membership related questions.

Frequently Asked Questions

How can I change my password or other account information?!

Please send an email [email protected] from the same email address you used to sign up with your updated login information. To update your billing information, you may reach out to the billing company that processed your payment

Epoch: [email protected]
SegPay: [email protected]
RocketGate: Create Support Ticket

Will I be billed after my trial membership runs out?

After the trial expires, your membership will be upgraded to a standard monthly membership, unlocking THOUSANDS of hours of exclusive Charged Media content. You may cancel your membership during the trial to prevent the automatic upgrade, but you’ll be missing out on all our hot girls and daily updates.

Are all membership offers rebilled automatically?

Unless otherwise specified, all offers are scheduled to rebill at the end of the billing cycle, just like a magazine subscription.

How do I know that my membership was cancelled?

A confirmation email will be sent to advise you that your cancel request was successfully processed. You will continue to have access to our site until the end of the billing cycle for your membership.

I already cancelled my membership but I am still being charged.

We can fix that! Please contact our Customer Support team at [email protected].

How can I cancel my account on my own?

You can cancel your membership here or directly with the biller who processed your payment for membership

How can I reactivate my cancelled account?

You may reach out to our Customer Support by email [email protected] or through the billing company that processed your payment

Epoch: [email protected]
CCBill: [email protected]
SegPay: [email protected]

How do I access my content?

After you login you will be brought to the home page in the member's area. Simply click 'Browse' and select 'My Content'

The premium site I signed up for sends me to SayUncle. Why?

While the site you joined is a stand alone site, it is a premium site offered by SayUncle. Your subscription not only includes scenes to the site you joined, it also includes x-series.

I thought Premium/Unlimited was $1/day. Why was I charged for an entire year?

The per day average is just that, an average. The full year is charged when joining. This information can be found on the join page when you create your email and password, and also on the biller page when entering your payment information.

Why are downloads not included?

All subscriptions that are $15 per month or less are stream only. To include downloads, you will need to upgrade. For more information, please contact Customer Support.

Do you have bundles?

We do have bundles available to members with a current/active subscription. You can add a bundle to your current plan by simply clicking on an ad in the 'gateway page' (the page you see after you login with the green "Access Your Content" button. Or, contact Customer Support for further assistance.

I don't like what I signed up for. Can I switch?

We're sorry to hear you're disappointed! Contact Customer Support for more information.

Can I downgrade?

Downgrades are not allowed on current/active subscriptions.

I didn't sign up for this. What is this?

If you feel you have joined our website in error, please contact Customer Support.

I didn't mean to sign up for this. Can I get my money back?

Reach out to Customer Support for further assistance.

I want to add to my subscription but do not want to pay full price. Do you have any deals?

We have promotional deals from time to time. Keep an eye out on our site or contact Customer Support.

Why do I have extra charges on my credit card (ECHST or other 3rd party websites)

Charges from our site will appear to be from the billing company you submitted your payment through when joining. If there are charges you are not familiar with, contact the biller directly.

I have a story/idea to pitch, where can I send it?

You can email our idea to our help email address listed on this page.

How can I be a model?

For consideration to be a feature model in our films, please send your portfolio along with photos to the help email address listed on this page. We will contact you if we need more information or would like to discuss a filming opportunity.

We are also an adult company and we want to collaborate/partner with you. How?

Send us an email and we will get back to you if we are interested. Our email address is listed on the home page of this site.

I just renewed my membership but I'm still seeing my membership is expired

Its possible you have multiple usernames and passwords. Please contact Customer Support for further assistance.

I just renewed my membership, but my login details are not being accepted

Its possible you have multiple usernames and passwords. Please contact Customer Support for further assistance.

I cannot upgrade. It says payment processing error. How to fix this?

You will need to contact your biller for further assistance.

I tried logging in but your site says my account is banned. Why?

This message appears because our system has detected unusual account activity. Please contact Customer Support for further assistance.