Frequently Asked Questions
What devices and/or sites do you all support? What can I use to watch your movies?
We officially support:
OS: Windows and Mac OSX
Device: Desktop, Phones and Tablets
Browser: Google Chrome, Microsoft Edge and Safari
Will I be billed after my trial membership runs out?
After the trial expires, your membership will be upgraded to a standard monthly membership, unlocking THOUSANDS of hours of exclusive content. You may cancel your membership during the trial to prevent the automatic upgrade, but you’ll be missing out on all of our hot girls and daily updates.
Are all membership offers rebilled automatically?
Unless otherwise specified, all offers are scheduled to rebill at the end of each billing cycle, just like a magazine subscription.
How do I know that my membership was cancelled?
An email will be sent to the address on file confirming your membership has been cancelled. You will continue to have access to your subscribed content until the end of your billing cycle.
I already cancelled my membership but I am still being charged.
We can fix that! Please contact our Customer Support team at
[email protected].
How can I cancel my account on my own?
You can cancel your membership
here
or directly with the biller who processed your payment for membership.
How can I reactivate my cancelled account?
To reactivate, simply go to Settings, click on Plans, and you will see your previous subscriptions available for reactivation. Click ‘Reactivate Now’ on the series you want to reactivate.
How do I access my content?
After you login you will be brought to the home page in the Member's Area. Simply click 'Browse' and select 'My Content'.
The premium site I signed up for sends me to SayUncle. Why?
While the site you joined is a stand alone site, it is a premium site offered by SayUncle. Your subscription not only includes scenes to the site you joined, it also includes x-series.
I thought Premium was $1/day. Why was I charged for an entire year?
The per day average is just that, an average. The full year is charged when joining. This information can be found on the join page when you create your email and password, and also on the biller page when entering your payment information.
Why are downloads not included?
The subscription you selected and purchased is exclusively for streaming access. The access terms to our subscription options can be found at the bottom of our join page when you select your plan. To have downloads included, you will need to upgrade your subscription.
Do you have bundles?
We provide a range of bundles featuring our best-selling series in one subscription for our current and active members. Simply visit our ‘DEALS’ page located in the menu bar on the left hand screen to see our wide range of offers, including bundles.
I don't like what I signed up for. Can I switch?
We're sorry to hear you're disappointed! Contact Customer Support for further assistance.
[email protected]
Can I downgrade?
Downgrades are not allowed on current/active subscriptions.
I didn't sign up for this. What is this?
If you feel you have joined our website in error, please contact Customer Support.
[email protected]
I didn't mean to sign up for this. Can I get my money back?
Reach out to Customer Support for further assistance.
I want to add to my subscription but do not want to pay full price. Do you have any deals?
We are sure we have a subscription option that best fits your needs. Please visit our ‘DEALS’ page located in the menu bar on the left hand side of your screen in the Member’s Area to see our wide range of offers.
Why do I have extra charges on my credit card (ECHST or other 3rd party websites)
We partner with billing processor companies in order to provide you with discreet billing to protect your privacy. These companies also partner with other adult sites like ours. To further discuss these charges, you may contact your billing company directly. Their contact information can be found on your credit card statement, confirmation email, or visit
BILLING SUPPORT PAGE
for a list of billing partner contacts.
I have a story/idea to pitch, where can I send it?
You can email our idea to our help email address listed on this page.
How can I be a model?
For consideration to be a feature model in our films, please send your portfolio along with photos to
[email protected]. We will contact you if we need more information or would like to discuss a filming opportunity.
We are also an adult company and we want to collaborate/partner with you. How?
Send us an email and we will get back to you if we are interested. Our email address is listed on the home page of this site.
I just renewed my membership but I'm still seeing my membership is expired
It’s possible your browser may be ‘cached out’ or you are entering the incorrect email and password combination. Try clearing your cookies/cache from your browser, double check your email and password, and try again. If the problem persists, please submit a support ticket or send us an email for further assistance. You can find our email address at the bottom of this page.
I just renewed my membership, but my login details are not being accepted
You may have multiple usernames and passwords. Click the 'Forgot Password' link on the login page to reset your password and make sure to log in using your registered email address. Contact Customer Support for further assistance if needed.
[email protected]
I cannot upgrade. It says payment processing error. How to fix this?
You will need to contact your biller for further assistance.
I tried logging in but your site says my account is banned. Why?
This message appears because our system has detected unusual account activity. Please contact Customer Support for further assistance.
[email protected]
