iPhone/ iPad

Go to Settings > Safari
Scroll down and tap Clear Cookies and Data.
Tap Clear Cookies and Data to confirm.
Android

Open browser

Hit menu button
Go to settings
Go to privacy (if older Android - Privacy and Security)
Select "Delete Personal Data" (if older Android - once P and S selected, pick and choose to clear history, cookies, cache, and saved passwords)
Pick and choose to clear history, cookies, cache and saved passwords

Use the link below to see if you have any issues with your software, hardware, or Internet connection.

Please also try logging into your account via a different browser other than the one you’re using and letting us know if that works for you? If so, you may need to update the browser you were previously using.

Make sure the player software is up to date (different update links for different media players):

• //get.adobe.com/flashplayer/
• //windows.microsoft.com/en-us/windows/download-windows-media-player
• //www.apple.com/quicktime/download/
• //www.videolan.org/vlc/index.html

You can run a speed test on your desktop or mobile device with this link: //www.speedtest.net/

Please note: If you have installed or using a download manager, dynamic IP, or VPN, please disable that and try downloading again. We’ve found that these programs do more harm than good for a number of our members including affecting speeds and video playback and have even been the cause of a few member account blocks.

You may also contact your ISP for details and assistance regarding your Internet connection speed.

Please be advised, downloading multiple and/or large files may causes your Internet speed to slow down. Most Internet Service Providers (ISP) will throttle or reduce your download speed. If large amount of data is downloaded in short period of time, depending on your ISP data plan, your speed may reduce once you have reached your data limit.

We recommend to download our videos one at a time for optimal speed. You may also contact your ISP for details and assistance regarding your Internet connection speed.

Use the following links below as a guide for the appropriate browser:

• Chrome: //www.youtube.com/watch?v=ARx8DueDNGg
• Firefox: //www.youtube.com/watch?v=BGAgFxHSmKw
• IE: //www.youtube.com/watch?v=ZFZGu9jY_e4
• Safari: //www.youtube.com/watch?v=PkugvkRvgdc
• Opera: //www.youtu.be/QF39CCMDBRw
• Edge: //www.youtu.be/2AwVf5ezRQU

iPhone/ iPad

1. Go to Settings > Safari
2. Scroll down and tap Clear Cookies and Data.
3. Tap Clear Cookies and Data to confirm.

Android

1. Open browser
2. Hit menu button
3. Go to settings
4. Go to privacy (if older Android - Privacy and Security)
5. Select "Delete Personal Data" (if older Android - once P and S selected, pick and choose to clear history, cookies, cache, and saved passwords)
6. Pick and choose to clear history, cookies, cache and saved passwords